Terms and Conditions
Welcome to Adonai Tour & Travels
By using our website and booking services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree to these terms, you should not use our services.
1. Booking and Payment
- Reservation: A booking is confirmed only after receiving the required payment (full or partial, as specified).
- Payment Deadlines: Failure to pay by the due date may result in cancellation of the booking.
- Payment Methods: Accepted payment methods (credit card, bank transfer, etc.) will be specified.
- Currency: Payments are typically required in the currency specified by the travel provider.
2. Cancellation and Refunds
- Cancellation Policy: Details on cancellation deadlines and penalties (e.g., 50% refund if canceled 30 days before departure).
- No-Show: No refunds are usually provided for no-shows or unused services.
- Force Majeure: Cancellations due to unforeseen events (natural disasters, pandemics, etc.) may have special refund or rescheduling policies.
3. Changes to Bookings
- Amendment Fees: Changes to dates, destinations, or services may incur additional fees.
- Availability: Changes are subject to availability and may not always be possible.
4. Travel Documents
- Passport and Visa: Customers are responsible for ensuring they have valid passports, visas, and other required documents.
- Health Requirements: Proof of vaccinations or health certificates may be required for certain destinations.
5. Travel Insurance
- Recommendation: Travel insurance is often recommended or mandatory to cover unforeseen events, medical emergencies, or trip cancellations.
- Coverage: The travel provider may offer insurance or require customers to purchase their own.
6. Responsibilities
- Customer Responsibilities: Customers must comply with local laws, respect cultural norms, and follow safety guidelines.
- Provider Responsibilities: The provider is responsible for delivering the services as described, barring unforeseen circumstances.
7. Liability
- Limitation of Liability: The travel provider may not be liable for losses, damages, or injuries caused by third-party services (e.g., airlines, hotels) or unforeseen events.
- Compensation: Any compensation for disruptions is usually limited to the cost of the service.
8. Itinerary Changes
- Flexibility: The provider may change itineraries due to weather, safety concerns, or other factors.
- Notification: Customers will be informed of significant changes as soon as possible.
9. Health and Safety
- Medical Conditions: Customers must disclose any medical conditions that may affect their ability to travel.
- Emergency Assistance: The provider may offer emergency support but is not responsible for medical expenses.
10. Complaints and Disputes
- Reporting Issues: Complaints must be reported immediately to the provider during the trip.
- Dispute Resolution: Disputes may be resolved through arbitration or legal means, as specified in the terms.
11. Special Requirements
- Accessibility: Customers with special needs (e.g., disabilities) should inform the provider in advance.
- Dietary Restrictions: Notify the provider of any dietary requirements when booking.
12. Group Travel
- Group Dynamics: Customers must adhere to group schedules and guidelines.
- Minimum Participants: Some tours require a minimum number of participants to operate.
13. Pricing
- Inclusions and Exclusions: The price may or may not include flights, meals, entrance fees, etc.
- Surcharges: Additional fees (e.g., fuel surcharges) may apply and are subject to change.
14. Force Majeure
- Unforeseen Events: The provider is not liable for cancellations or disruptions caused by events beyond their control (e.g., natural disasters, political unrest).
15. Governing Law
- Jurisdiction: The terms and conditions are governed by the laws of the country where the provider is based.
- Legal Disputes: Legal disputes will be handled in the specified jurisdiction.